Knowledge Management Use Cases


  • Enghouse Knowledge

8 Knowledge Management Use Cases

  1. Transforming telephone customer service through specialized knowledge
  2. Multilingual knowledge in action
  3. Enabling agents to focus on higher value conversations
  4. Improving public service through knowledge
  5. Embracing knowledge to enable compliance and improved efficiency
  6. Global cosmetics company turns knowledge into voice of the customer insight
  7. Charity improves experience and increases efficiency for all
  8. Delivering value for money in healthcare


Insurance, Scientific Products, Luxury Products, Local Authorities, Cosmetics/Retail, Charities, Healthcare

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Knowledge Management Use Cases