State-of-the-art customer engagement – anytime, anywhere, via any channel
Elevate your contact center capabilities, reduce costs and improve the customer experience with Enghouse CCaaS.
Let customers reach you over the channel of their choice – voice, email, chat, SMS, and social media – and quickly get the answers they seek, whether via intelligent self-service or seamless access to subject-matter experts beyond the contact center. Use AI-driven analytics to understand customers’ concerns and increase profitability by delivering solutions that address their needs.
With Enghouse CCaaS, you not only get ultimate operational flexibility, resiliency and redundancy but also access to the industry’s most comprehensive range of contact center capabilities.
Deliver a consistently first-class service to all your customers.
Scalable from 10 to 10,000 seats, regardless of where your agents are located.
Accelerate your adoption of emerging technologies and exceed rising customer expectations.
Improve efficiency and legal safeguards.
Empower, coach and motivate agents, reduce attrition.
Analyze 100% of all interactions with sentiment and without bias.
A Contact Center as a Service (CCaaS) solution enables organizations to handle all customer interactions through a single, cloud-based platform. Typically, it supports communication through a range of channels such as voice, chat, SMS, email, social media, and other media, such as video.
Because CCaaS solutions are subscription based, you only pay for what you need. This means they help reduce the cost and complexity of delivering customer service compared with on-premise offerings. In turn, this reduces IT and maintenance budgets. Continue to full post.
Nothing beats talking to skilled agent. Optimize your voice channel for exceptional customer experience.
Speed up responses, improve accuracy, personalize more – deliver exceptional email customer service.
Embrace social media customer service, flag and resolve issues before they put your brand at risk.
Improve customer service for your website visitors and step in to help them when they need it.
Add a personal touch that strengthens relationships, builds trust and delivers better outcomes more quickly.
Make it convenient for your customers to interact with you through their favorite apps.
Ensure calls are identified, prioritized, routed and transacted expertly, first time, every time.
Access subject matter experts directly to quickly resolve customer issues.
Guide your customers to success through enhanced, personalized real-time service and support.
Quickly get customers answers while freeing up agent resources.
Have 90-days of interactions at your fingertips for compliance and analysis.
Increase efficiency while complying with legal or regulatory requirements. Improve agent motivation.
Support regulatory-compliant recording, analyze customer interactions, and manage staff coaching and training needs.
Leverage out-of-the-box and customizable reports and dashboards to efficiently manage all resources.
Use artificial intelligence to perform agent evaluations across all channel interactions for a more complete assessment without personal bias.
Analyze all customer interactions to better understand their needs and improve both the customer experience and your products.
Use AI and KMS to provide real-time suggestions of helpful information to help resolve customer inquiries.
Monitor agent interactions in real-time to ensure customer interactions meet company guidelines.
Improve call center, agent performance and engagement and optimize skills by scheduling and recommending relevant training.
Engage your agents and automate your Workforce Management.
Enable customers to self-serve using the communication channel they prefer, including voice bots and chatbots, while shortening engagement times and creating higher customer satisfaction.
Get the right information to customers as quickly as possible based on their inquiries, in either video or document format.
Use conversational AI, advanced speech recognition, and speech-enabled IVRs to replace a menu-driven experience with a natural conversational interface.
Combine the ability to translate any language with bot capabilities and improve the customer experience by significantly reducing service times, while also cutting staffing costs.
Maintain your company’s distinct identity by creating a consistent and memorable auditory experience for all callers.
Collect, manage and understand all interactions efficiently and effectively with powerful, user-friendly survey tools.
Quickly add integrations with CRM, WFM, and any application with a standard API.
Advanced APIs and toolkits available in Enghouse CCaaS make it easy to integrate with an ever-expanding choice of applications and technologies. Choose from the extensive Enghouse portfolio and industry experts in UC, CRM, WFM, and more.
The increased readiness to migrate to the cloud is not least due to trends such as remote working and the digitization of customer service. Organizations need to switch to service delivery models that adapt to changing consumer preferences and demand shifts.
However, this transformation doesn’t have to be intimidating. With the right guidance and a trusted partner by your side, migrating your contact center to the cloud can be an exciting and successful journey.
Transformeer uw bedrijf vandaag nog met een contact center oplossing voor de toekomst!