Support

Enghouse Interactive Customer Support ondersteunt zijn partners en klanten met het op tijd oplossen van problemen op een correcte en professionele manier. Onze customer support engineers kennen de producten door en door, de implementering van systemen kent voor hen geen geheimen, alle applicaties worden perfect beheerd en Troubleshooting is hun tweede natuur.

Het uitgebreide Enghouse Interactive Technical Support team kan bogen op een groot netwerk van product experten, ingenieurs, ontwikkelaars en trainers over de ganse wereld. Kennis is dus nooit ver weg!

Support Portal

Please be aware that we have launched our new online support web portal and knowledge base. This portal will give you a direct view of your outstanding support tickets logged with Enghouse Support and allow you to report new problems or view / amend any existing tickets. You can also choose to be automatically notified when a ticket is updated.

As part of this new portal there is also the addition of a knowledge base to help communicate the latest product information and prerequisite installation requirements.

You can log on to the online portal by clicking the following link:

https://mysupport.enghouseinteractive.com

Please note: To access the support portal you must have an active (current) support contract with Enghouse Interactive.

Servicing Success

Enghouse Interactive provides its customers with exceptional support through a global network of accredited partners. These partners deliver first and second line support, which is offered 9am to 5pm GMT or 24/7/365, depending on customer requirement. In the event that an issue cannot be resolved by the partner, Enghouse Interactive’s technical support team provides highly skilled engineers that work to stringent SLAs to ensure your issues are quickly and successfully resolved.