Enghouse Interactive’s wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements. Take a look at our product collateral to learn more.
Contact Centre Self Service Reception & Call Handling Quality & Control Integration Tools
Offers multichannel contact centre capabilities helping to seamlessly connect businesses of all sizes to their customers regardless. of contact channel.
For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments
Ideal for mid-size organisations looking for an out-the-box cost-effective all-in-one multimedia contact centre which is easy to deploy and install.
Ideal for helpdesks looking to reduce costs and leverage Unified Communications. All call centre capabilities available to any department across the organisation.
For service providers and shared service centres looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture.
A fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.
Empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.
Mobile IVR Navigator allows a user on any device to participate in a self service session through a mobile app. The app visually navigates customers through your customer service options seamlessly.
Saas-based knowledge management platform lets you organise your entire knowledge base, evaluate and optimise support content, and develop valuable community forums, all from one place.
IVR development and applications tools enable organisations to deploy all of their communication applications on a single, cost-effective platform across any channel and empower customer to access anytime.
Range of solutions for Cisco UC boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities and boost productivity.
Enterprise level operator console, designed exclusively for Cisco UC platforms ideal for organisations requiring a consultative, sophisticated, multi-tenant scalable solution.
Operator Console for Cisco designed for mid-size organisations looking for a cost effective easy to configure out-of-the-box solution for reception and call handling capabilities,
Ideal for helpdesks/ departments looking to leverage call centre capability with Unified Communications without investment in complex contact centre solutions.
Provisioning tools greatly simplify the process and speed up daily administration tasks. Prepare the communications network to provide services to users, and handle daily tasks like assigning new phone numbers, changing user names or removing communications services.
Our range of solutions for Avaya UC boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organisation.
An enterprise level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms. Ideal for organisations requiring a consultative, sophisticated, multi-tenanted scalable solution.
Operator Console designed for mid-size organisations looking for a cost effective out-of-the-box solution with desktop client and ACD, CTI functions. As a modular solution, you can add functionality as budget requires.
Phone applications for Avaya UC, help to expand the functionality and improve efficiencies direct from your phone to streamline and optimise communications processes
Our range of solutions for Microsoft Skype for Business boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organisation.
A Contact Centre for SfB which intelligently manages all contact media types – in a single, fully integrated solution. For customers it means quicker response times, and for you it results in lower operational costs and exceptional gains in efficiency.
Operator Console for Microsoft SfB delivers exceptional customer experience and productivity benefits by putting instant, up-to-date information with queue-based routing, real-time status information and a better caller experience.
Capture inbound and outbound calls that come through the Microsoft SfB clients along with any other device managed through the Lync Server – including network controlled mobile devices.
Have visibility on how a business is treating it’s customers. View agent activity levels, monitor the delivery of customer service through all media types – enhancing service levels and improve staff productivity
UCB’s Knowledge Worker improves the productivity of all employees by consolidating the management of phone calls & faxes with voicemail, staff presence and internal chat – all from the PC.
With Operator Console, receptionists and operators are empowered to manage incoming calls more professionally and efficiently than ever and have information at their fingertips.
A range of workforce and business optimisation tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.
Offers fully automated quality assurance and call optimisation for every call. Allows organisations to monitor and improve conversations in real time, as well as evaluate call recordings.
Workforce Management provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.
Call Billing and Reporting provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organisation helping to reduce costs.
Your organisation can quickly and easily develop, optimise, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.
CTI Connect is a standards-based CTI software solution that allows application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.
CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, MS Dynamics to name but a few.
With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.
