With the number of sleeps until the big day dropping fast, Father Christmas and his team are flat out getting ready for December 25th. Customer service is central to Santa’s…
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Music and customer experience are closely related. Rhythms have an influence on human beings’ emotions, and this makes them feel in a positive or negative way some interaction with your…
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This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…
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Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management…
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