Customer expectations are subject to constant change. Accordingly, service providers must strive to offer first-class customer experiences and adapt to the needs of an increasingly digital and demanding clientele. But…
Read More
The soccer world is currently looking with excitement to Australia and New Zealand, where the Women’s World Cup is approaching its climax. Yes, you can say it quite sweepingly: soccer…
This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…
How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,...
Read More
Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management...
Read More
