Customer Support Archives - Enghouse Interactive

aug 28 2023

Understanding Customers – Improving Customer Service with Speech Analysis

By Elmar Nüßlein Agent Experience, AI & Automation, Chat-Bots, Customer Experience, Customer Support, Digitalization, Multichannel, Omni Channel, SaaS Contact Center

Two things are at the top of service companies’ to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…

mei 10 2023

Mother’s Day customer service

By Helen Billingham Contact Center, Customer Experience, Customer Experience Management, Customer Support, Mother Day, Multichannel, Omni Channel, Self Service

This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…

apr 03 2023

An account instead of golden (chocolate) eggs

By Michèle Matzeck-Kunstmann Blog, Contact Center, Contact Center Solution, Customer Experience, Customer Experience Management, Customer Support, Digitalization, Multichannel, Omni Channel, Self Service

How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,...

feb 13 2023

How to demonstrate the ROI of customer experience in tough times

By Helen Billingham Blog, Chat-Bots, Customer Experience, Customer Experience Management, Customer Support, Self Service

Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management...