Two things are at the top of service companies' to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…
This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…
How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,…
Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management…