"Artificial intelligence in customer service" - HubSpot surveyed a total of 103 professionals from German companies, including those from the customer service sector, on this topic. The result: the topics…
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Two things are at the top of service companies' to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…
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Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management…
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