Digitalization Archives - Enghouse Interactive

aug 28 2023

Understanding Customers – Improving Customer Service with Speech Analysis

By Elmar Nüßlein Agent Experience, AI & Automation, Chat-Bots, Customer Experience, Customer Support, Digitalization, Multichannel, Omni Channel, SaaS Contact Center

Two things are at the top of service companies’ to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…

jul 14 2023

ChatGPT in customer service: what CX leaders need to know

By Steve Natress AI & Automation, Cloud-Contact-Center, Compliance, Digitalization, Knowledge Management

Generative AI is currently transforming the way multiple industries operate but what will be the impact of ChatGPT in customer service? Since its launch in November 2022, OpenAI’s ChatGPT conversational…

apr 03 2023

An account instead of golden (chocolate) eggs

By Michèle Matzeck-Kunstmann Blog, Contact Center, Contact Center Solution, Customer Experience, Customer Experience Management, Customer Support, Digitalization, Multichannel, Omni Channel, Self Service

How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,...