Michèle Matzeck-Kunstmann, Author at Enghouse Interactive

aug 11 2023

How to turn Customers in true fans

By Michèle Matzeck-Kunstmann Cloud-Contact-Center, Contact Center, Contact Center Solution, Customer Experience, Customer Experience Management, Omni Channel, On-Prem-Contact-Center, Women Soccer, World Cup

The soccer world is currently looking with excitement to Australia and New Zealand, where the Women’s World Cup is approaching its climax. Yes, you can say it quite sweepingly: soccer…

apr 03 2023

An account instead of golden (chocolate) eggs

By Michèle Matzeck-Kunstmann Blog, Contact Center, Contact Center Solution, Customer Experience, Customer Experience Management, Customer Support, Digitalization, Multichannel, Omni Channel, Self Service

How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,...