With the number of sleeps until the big day dropping fast, Father Christmas and his team are flat out getting ready for December 25th. Customer service is central to Santa’s…
Read More
"Artificial intelligence in customer service" - HubSpot surveyed a total of 103 professionals from German companies, including those from the customer service sector, on this topic. The result: the topics…
Read More
Customer expectations are subject to constant change. Accordingly, service providers must strive to offer first-class customer experiences and adapt to the needs of an increasingly digital and demanding clientele. But…
Read More
Two things are at the top of service companies' to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…
Read More
Generative AI is currently transforming the way multiple industries operate but what will be the impact of ChatGPT in customer service? Since its launch in November 2022, OpenAI’s ChatGPT conversational…
Read More
How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,…
Read More
Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management…
Read More
