With the number of sleeps until the big day dropping fast, Father Christmas and his team are flat out getting ready for December 25th. Customer service is central to Santa’s…
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Effective contact centre analytics is vital to delivering efficient, high-quality customer service. However, customer service operations produce vast amounts of data. This covers everything from metrics on call length to…
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"Artificial intelligence in customer service" - HubSpot surveyed a total of 103 professionals from German companies, including those from the customer service sector, on this topic. The result: the topics…
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Customer expectations are subject to constant change. Accordingly, service providers must strive to offer first-class customer experiences and adapt to the needs of an increasingly digital and demanding clientele. But…
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Two things are at the top of service companies' to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…
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The soccer world is currently looking with excitement to Australia and New Zealand, where the Women's World Cup is approaching its climax. Yes, you can say it quite sweepingly: soccer…
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Generative AI is currently transforming the way multiple industries operate but what will be the impact of ChatGPT in customer service? Since its launch in November 2022, OpenAI’s ChatGPT conversational…
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Music and customer experience are closely related. Rhythms have an influence on human beings’ emotions, and this makes them feel in a positive or negative way some interaction with your…
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This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…
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How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,…
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