With the number of sleeps until the big day dropping fast, Father Christmas and his team are flat out getting ready for December 25th. Customer service is central to Santa’s…
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Customer expectations are subject to constant change. Accordingly, service providers must strive to offer first-class customer experiences and adapt to the needs of an increasingly digital and demanding clientele. But…
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Two things are at the top of service companies' to-do lists when it comes to being competitive in the market: Customer service processes that are as efficient as possible while…
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The soccer world is currently looking with excitement to Australia and New Zealand, where the Women's World Cup is approaching its climax. Yes, you can say it quite sweepingly: soccer…
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Music and customer experience are closely related. Rhythms have an influence on human beings’ emotions, and this makes them feel in a positive or negative way some interaction with your…
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This year, Mothering Sunday falls on 19th March, meaning contact centres still have time to focus on getting Mother’s Day customer service right. The event isn’t just a chance to…
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How financial service providers can optimize their CX Progressive digitization has an impact on all our daily lives. The world of financial services providers is no exception in this regard,…
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Demonstrating the ROI of customer experience (CX) has become a necessity in today’s economic turmoil. In fact, Forrester predicts that 1 in 5 CX programs will disappear as senior management…
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